Citytwig Privacy Policy

Quick Summary – Your Privacy at Citytwig & Hulii

At Citytwig, your privacy is important to us. Whether you'revisiting our website or using Hulii, our AI-powered sales assistant, we collect only the information we need to provide our services, improve your experience, and keep your data safe.

• We do not sell your personal information to third parties.
• We use encryption and strict security measures to protect your data.
• Information you share with Hulii may be used to improve AI accuracy and personalize your experience.
• You control your preferences and can opt out of marketing communications at any time.

If you want the full details of how we handle your information, please read the complete policy below.

1. Introduction

Protecting your private information is our priority. This Statement of Privacy applies to www.citytwig.com , Hulii, and Citytwig, Inc., based in Del Mar, CA, a California-based global technology company headquartered in Del Mar, California, and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Citytwig, Inc. include www.citytwig.com , the Hulii AI platform, and Citytwig. The Citytwig website and Hulii platform provide AI-powered insurance services and related technology solutions.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company information
• Profile Data: Professional details, preferences, and settings
• Business Data: Insurance data, client information, and book of business uploads
• Communication Data: Messages, support requests, and feedback
• Payment Information: Billing details and payment method information

2.2 Information We Collect Automatically

• Usage Data: How you interact with our platform, features used, and time spent
• Technical Data: IP address, browser type, device information, and operating system
• Analytics Data: Performance metrics, user behavior patterns, and system logs
• Cookies and Tracking: Session data, preferences, and authentication tokens

3. How We Use Your Information

We use your information to:

• Provide and maintain our AI-powered insurance platform
• Process your requests and deliver personalized services
• Improve our algorithms and enhance service quality
• Communicate with you about your account and our services
• Process payments and manage billing
• Comply with legal obligations and protect our rights
• Analyze usage patterns to improve user experience
• Provide customer support and technical assistance

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including cloud hosting, payment processing, and analytics services.

4.2 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Secure cloud infrastructure with reputable providers
• Employee training on data protection and security practices

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request information about what personal data we have about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a structured format
• Restriction: Request limitation on how we process your data
• Objection: Object to certain types of processing

To exercise these rights, please contact us at privacy@citytwig.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware of such information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: