Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.citytwig.com and City Twig, Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to City Twig, Inc. include www.citytwig.com and citytwig. The citytwig website is a big data and analytics software-as-a-service site.

By using the citytwig website, you consent to the data practices described in this statement.

Collection of your Personal Information

citytwig may collect personally identifiable information, such as your:

  • Name
  • Address
  • E-mail Address
  • Phone Number

If you purchase citytwig's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

citytwig may also collect anonymous demographic information, which is not unique to you, such as your:

  • Age
  • Gender
  • Race
  • Religion
  • Political Affiliation
  • Household Income
  • Any personal information necessary to provide requested services

citytwig encourages you to review the privacy statements of websites you choose to link to from citytwig so that you can understand how those websites collect, use and share your information. citytwig is not responsible for the privacy statements or other content on websites outside of the citytwig website.

Use of your Personal Information

citytwig collects and uses your personal information to operate its website(s) and deliver the services you have requested. citytwig may also use your personally identifiable information to inform you of other products or services available from citytwig and its affiliates. citytwig may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

citytwig does not sell, rent or lease its customer lists to third parties.

citytwig may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party.

citytwig may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to citytwig, and they are required to maintain the confidentiality of your information.

citytwig may keep track of the websites and pages our users visit within citytwig, in order to determine what citytwig services are the most popular. This data is used to deliver customized content and advertising within citytwig to customers whose behavior indicates that they are interested in a particular subject area.

citytwig will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on citytwig or the site; (b) protect and defend the rights or property of citytwig; and, (c) act under exigent circumstances to protect the personal safety of users of citytwig, or the public.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by citytwig. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the citytwig website.

Use of Cookies

The citytwig website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize citytwig pages, or register with citytwig site or services, a cookie helps citytwig to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same citytwig website, the information you previously provided can be retrieved, so you can easily use the citytwig features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the citytwig services or websites you visit.

Security of your Personal Information

citytwig secures your personal information from unauthorized access, use, or disclosure. citytwig uses the following methods for this purpose:

  • SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Users Under Eighteen

citytwig does not knowingly collect personally identifiable information from users under the age of eighteen. If you are under the age of eighteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from citytwig by contacting us here:

  • Web Page: www.citytwig.com
  • Email: info@citytwig.com

Changes to this Statement

citytwig will occasionally update this Statement of Privacy to reflect company and customer feedback. citytwig encourages you to periodically review this Statement to be informed of how citytwig is protecting your information.

Your use of CITYTWIG Cloud

We collect information about your use of CITYTWIG Cloud services to enable product features to operate, improve your user experience, tailor our interactions with you, inform our clients on the overall use of the services, provide support and improve and develop our products and services. For details regarding the technologies we employ, the personal information we collect, as well as how to control or block tracking or to delete cookies, please refer to the CITYTWIG Online Privacy Statement.

Information Security and Accuracy

We intend to protect your personal information and to maintain its accuracy. CITYTWIG implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also require that our suppliers protect such information from unauthorized access, use and disclosure.

Retention Period

We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims in the countries where we do business.

Because the circumstances may vary depending on the context and the services, the information provided in Online Privacy Statement or provided in a specific notice may provide more detailed information on applicable retention terms.

Collection of Personal Information

Introduction

You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner. You may also provide your credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at CITYTWIG for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.

Marketing information

Most information we collect about you comes from our direct interactions with you. From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.

When you register for an event we may collect additional information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results. Events may be recorded and group photos taken. We reserve the right to use photos for promotional use. When you provide us with your business contact information (such as by handing over a business card) we may use this to communicate with you.

The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you.

Use of Personal Information

The following paragraphs describe in more detail how CITYTWIG may use your personal information.

Fulfilling your Transaction Request

If you request something from CITYTWIG, for example, a product or service, a callback, or specific marketing materials, we will use the personal information you provide to fulfill your request. To help us do this, we may share information with others, for instance, CITYTWIG's business partners, financial institutions, shipping companies, postal or government authorities, such as customs authorities, involved in fulfillment. We may also contact you as part of our customer satisfaction surveys or for market research purposes.

Personalizing your Experience on our Websites

We may use the personal information we collect about you to provide you with a personalized experience on our websites and of our services, such as providing you with content you may be interested in and making navigation on our sites easier. We also may use this information to improve our websites.

Providing Support

We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix. We may combine your information with information from other interactions with you to provide you with more valuable suggestions in relation to product support.

In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organization's employees, customers, partners, or suppliers. This Privacy Statement does not apply to our access to or handling of this personal information; the conditions regarding the handling and processing of this data is covered by the applicable Terms of Use or other agreements between you and CITYTWIG.

Protect the Rights and Property of CITYTWIG and Others

We may also use or share your personal information to protect the rights or property of CITYTWIG, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights, or the rights of others, to comply with a judicial proceeding, court order, or legal process served on our websites.

Contact Information

citytwig welcomes your questions or comments regarding this Statement of Privacy. If you believe that citytwig has not adhered to this Statement, please contact citytwig at:

City Twig, Inc.
PO Box 8175
Newport Beach, California 92660
Email Address: info@citytwig.com
Effective as of January 1, 2018